Refund & Cancellation Policy

1. Risk-Free 14-Day Evaluation (Free Trial)

We want you to be completely confident that SignOff Pilot is the right solution for your agency. We offer a full 14-day Free Trial with no credit card required. During your trial, you can test the feedback widget, invite clients to review staging projects, and generate sample PDF sign-off certificates.

2. 14-Day Money-Back Guarantee for Initial Subscriptions

When you upgrade to a paid monthly plan (Starter at $29/month or Agency Pro at $79/month), your purchase is backed by our 14-day money-back guarantee. This is a voluntary commercial guarantee offered by the operator, in addition to your statutory rights and Paddle's Refund Policy:

• If you are dissatisfied with the Service for any reason within 14 calendar days of your initial upgrade date, contact our support team to request a 100% full refund.
• No complex interrogation or hidden caveats. Once verified, we will instruct Paddle to refund your payment in full.

3. Subscription Cancellation Policy

You may cancel your monthly subscription at any time without fees or penalties:

4. Recurring Monthly Renewal Charges

Because subscriptions are billed monthly, renewal charges occur automatically on your recurring billing date.

If an automatic monthly renewal occurs and you intended to cancel, you may request a refund within 48 hours of the renewal charge date, provided that:

• No new projects have been created during the renewed billing cycle; and
• No new client approval certificates have been generated since the renewal date.

These 48-hour conditions are part of the voluntary commercial guarantee. Except where mandatory law provides otherwise, renewal refund requests submitted after 48 hours or where the account actively utilized the renewed period are not eligible under this guarantee; cancellation will still prevent all subsequent monthly renewals. Using the Service during a renewed period does not, by itself, waive any right that cannot be waived by law.

5. How to Request a Refund

To request a refund, follow these simple steps:

6. Refund Timeline & Settlement

Once your refund is approved:

• Paddle initiates the refund after approval;
• You will receive an automated confirmation email from Paddle;
• The refunded amount is credited back to the original payment method (e.g., credit card, PayPal, Apple Pay);
• Funds typically appear on your statement within 5 to 10 business days, depending on your card issuing bank.

7. Chargebacks & Inquiries

If you have any billing questions or believe an unexpected charge occurred, please contact us first at support@signoffpilot.com. We are committed to resolving billing inquiries quickly and fairly. Initiating a bank dispute (chargeback) causes administrative delays, whereas direct support requests can be resolved faster. Nothing in this section prevents you from contacting your card issuer or exercising any statutory right.

8. Contact & Operator Details